Terms of Service

Last updated: July 29, 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the Gentle Root Immigration website at gentle-root.com and our immigration advisory services. By accessing our website or using our services, you agree to be bound by these Terms.

2. About Our Services

Gentle Root Immigration provides immigration advisory services including:

• UK visa application assistance
• Immigration legal advice
• Document preparation and review
• Application submission support
• Immigration compliance guidance

3. Professional Standards

3.1 Regulatory Compliance

We operate in accordance with UK immigration law and professional standards. We are committed to providing accurate, up-to-date advice based on current immigration regulations.

3.2 Limitations of Service

Please note that:

• We provide advisory services but do not guarantee visa application outcomes
• Immigration decisions are made solely by UK government authorities
• We cannot influence or control government processing times or decisions
• Each case is assessed on its individual merits

4. Client Responsibilities

4.1 Information Accuracy

You agree to:

• Provide complete, accurate, and truthful information
• Promptly notify us of any changes to your circumstances
• Respond to our requests for information in a timely manner
• Inform us of any previous immigration applications or refusals

4.2 Document Provision

You are responsible for:

• Providing all required supporting documents
• Ensuring documents are genuine and unaltered
• Obtaining necessary translations and certifications
• Meeting all application deadlines

5. Fees and Payment

5.1 Service Fees

Our service fees are separate from government application fees. We will provide a clear breakdown of all costs before commencing work on your case.

5.2 Payment Terms

• Initial consultation fees are payable in advance
• Service fees may be payable in installments as agreed
• Government fees are paid directly to the relevant authorities
• Additional work outside the agreed scope may incur extra charges

5.3 Refund Policy

Refunds may be considered in exceptional circumstances and are at our discretion. Work already completed cannot be refunded. Government fees are non-refundable regardless of application outcome.

6. Confidentiality

We maintain strict confidentiality regarding all client information. We will not disclose your personal information except:

• As required for your immigration application
• With your explicit consent
• As required by law or regulatory authorities
• To professional advisors bound by confidentiality

7. Website Use

7.1 Acceptable Use

You may use our website for lawful purposes only. You agree not to:

• Use the website for any unlawful purpose
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website

7.2 Intellectual Property

All content on our website, including text, images, logos, and design, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or modify any content without our written permission.

8. Limitation of Liability

8.1 Service Limitations

To the fullest extent permitted by law, we exclude liability for:

• Immigration application outcomes or decisions
• Government processing delays
• Changes in immigration law or policy
• Indirect or consequential losses

8.2 Maximum Liability

Our total liability to you shall not exceed the fees paid to us for the specific service in question.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Government strikes or delays
• Changes in immigration law
• Natural disasters
• Pandemic restrictions

10. Termination

10.1 Client Termination

You may terminate our services at any time with written notice. You remain liable for fees for work completed up to the termination date.

10.2 Our Termination Rights

We may terminate our services if:

• You breach these Terms
• You fail to pay fees when due
• You provide false or misleading information
• A conflict of interest arises

11. Data Protection

We process your personal data in accordance with UK data protection laws. For detailed information about how we handle your data, please see our Privacy Policy.

12. Communication

12.1 Methods of Communication

We may communicate with you via:

• Email
• Telephone
• Postal mail
• Secure client portals

12.2 Response Times

We aim to respond to client communications within 2 business days. Urgent matters should be clearly marked and may require telephone contact.

13. Complaints Procedure

If you are dissatisfied with our services:

1. Contact us directly to discuss your concerns
2. We will investigate and respond within 10 business days
3. If unresolved, you may escalate to relevant professional bodies

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated date. Continued use of our services after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms, please contact us:

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.